429 Civic Association

DE Dept of Transportation Community support

DelDOT FAQs

Who can I contact for general information regarding the Department of Transportation?
For all General Information inquiries please contact the Office of Public Relations at 302-760-2080, or 800-652-5600 (toll-free in state only) during the business hours of 8:00am to 4:30pm, Monday - Friday. You may also send an email to public-relations@mail.dot.state.de.us.


What is the mailing address, phone number and fax number for each District?
For this information use this link: http://www.deldot.net/static/facilities.html.


Who do I contact regarding the Adopt-A-Highway Program?
Any local community organization such as civic associations, and social or school groups are allowed to adopt a minimum two-mile section of highway. To apply for the program contact the Office of Public Relations at 302-760-2080, or 800-652-5600 (toll-free in state only) during business hours. You may also send an email to:
public-relations@mail.dot.state.de.us or visit this link to learn more: www.deldot.net/static/community_programs_services/adopt_a_hwy/welcome.html


How can I learn more about the community snow removal reimbursement program?
To learn the basic details of this program please visit this web link: www.deldot.net/static/community_programs_services/snow/snow_reimbursement.htm

The deadline for snow removal reimbursement applications (for snow removal services conducted within residential developments or communities, outside of incorporated areas) is November 30. The Snow Removal Reimbursement Policy, created by HB 544, became effective July 1, 1996. Local leaders of community civic associations, neighborhood alliances, or homeowners associations are asked to submit completed applications to the appropriate DelDOT District Office prior to the deadline in order to qualify for reimbursement. The contact persons for this program in each district are: New Castle County, north of the Canal - Lee Tunis, (302) 326-4468; New Castle County, south of the Canal and all of Kent County - Kathryn Olechny, (302) 760-2425; Sussex County (all Sussex County), Dennis Hughes, (302) 831-1321.

When it Snows - When will my road be plowed?
DelDOT's snow operations run on a predetermined schedule designed to allow most people to travel as safely as possible. Primary thoroughfares, including interstates and dual highways, such as I-95, Route 40, Route 202, Route 13, Route 1 and Route 113 are cleared first.

All transit routes throughout the state receive primary status as well. This provides citizens with alternatives to driving during snow and ice storms. Secondary roads, like Route 404, Route 8, and Old Baltimore Pike, are plowed next, followed by Tertiary or local roads.


Who do I contact regarding malfunctioning traffic lights or missing/damaged signs?
Citizens should contact the Office of Public Relations at (302) 760-2080 or 800-652-5600 (toll-free in state only) during business hours, or by email (public-relations@mail.dot.state.de.us) to report any traffic signal malfunctions or missing/damaged traffic signs. The problem will immediately relayed to the Traffic Management Center staff for review and replacement or repairs.


Who do I contact regarding questions with my E-ZPass account or toll violation issues?
Occasionally, motorists have trouble with their E-ZPass transponders, or accounts. And sometimes motorists inadvertently violate a dedicated E-ZPass lane. Citizens should contact the E-ZPass question line at (302) 760-7467 or 800-652-5600 (toll-free in state only) during business hours, or by email (public-relations@mail.dot.state.de.us) for assistance with their E-ZPass account and toll violation questions.


What are the toll rates for Interstate-95 and State Route 1?
For the toll rate information please see this web link: http://www.deldot.net/static/community_programs_services/tollrates/frequent_user_plan.html.


What are the phone numbers to the Toll Plaza locations?
There are three main Toll Plaza locations in Delaware. Two are for State Route 1 and the other is for Interstate 95. The I-95 Toll Plaza is located in Newark. The telephone number there is (302) 631-4010. The telephone number for the Route 1 Dover Toll Plaza is (302) 760-7460. The second Route 1 Toll Plaza at Biddle's Corner, is located in Odessa. Their telephone number is (302) 836-7438.


How do I find out more about DART First State bus schedules?
DART First State recognizes that accessibility, freedom of choice, mobility options, and convenience are key to offering smart choices to the commuting public. For more information regarding DART bus and train schedules, fares and all other information please visit http://www.dartfirststate.com/. You can also call 652-DART (New Castle County); 1-800-652-DART (Kent County); 1-800-553-DART (Sussex County); or 1-800-652-DART (From area codes 215,267,410,443,484,609,610,856).



I have an oversized vehicle and need the proper permit. Who do I contact?
Trucks carrying an oversized load should contact Hauling Permits at (302) 744-2700. For more detailed information see: http://haulpermit.deldot.net and click on Policy Manual/User Guide button. If the loaded vehicle exceeds any of these legal limits a hauling permit is required:
Length: 65' from front bumper of tractor to end of load.
Width: 8' 6"
Height: 13' 6"
Overhangs: Front: 3'; Rear: 6'
Maximum trailer length, loaded or empty: 53'
Maximum weight on any one axle: 20,000 lbs.
Any load that exceeds Gross Vehicle Weight limits.



Who do I contact regarding trees/shrubbery obstructing sight visibility?
Occasionally, tree branches or protruding shrubbery will obstruct a motorists view. To report problems you may contact the Maintenance Hotline for the appropriate District. Each number is operated from 8am to 5pm weekdays. The New Castle County (North District) hotline is 368-6628, New Castle County (Canal District) hotline is 323-1111, Kent County (Central District) hotline is 739-1111, and the Sussex County (South District) hotline is 855-1111.


What is the phone number for the Division of Motor Vehicles?
In Delaware the Division of Motor Vehicles (DMV) falls under the jurisdiction of the Department of Transportation. For all licensing issues citizens should contact the appropriate DMV location: Dover - (302) 744-2510; Georgetown - (302) 853-1000; Wilmington - (302) 434-3203; New Castle - (302) 326-5000. For more on-line information, visit their website: www.dmv.de.gov



Who regulates school buses in the State of Delaware?
School buses are regulated by the Delaware Department of Education and individual school Districts. If customers have a concern about bus drivers, bus regulations, or bus shelters, please contact the Department of Education at (302) 739-4696

Links

DELDOT link for FAQS