52nd Precinct Community Council

311 Citizen Service Center

Overview

Open 24 hours a day, 7 days a week, and is answered by a live operator

Eliminates the need to search over 4,000 entries on 14 pages of the phone book

Can assist callers in 170 languages Provides tracking numbers so that callers can follow up on the status of their requests

Can be accessed outside of New York City by dialing (212) NEW YORK (212-639-9675)

TTY Services (hearing impaired) are available by calling (212) 504-4115.

311 Information

Directory Assistance
— Provides telephone numbers, address information, office hours, etc. for an agency or service.

Information Request
— Responds to Frequently Asked Questions (FAQs) and provides static information about policies, procedures, City government events, and operations information.

Service Request
— Creates a new request for service or informs callers of the status of an existing service request.

The 3-1-1 Citizen Service Center provides easy access to all non-emergency City services. For example:

Find out if alternate side of the street parking is in effect Report loud noise, or a blocked driveway

Find your neighborhood library and its operating hours

Find out how to become a Parks Department lifeguard Leave an opinion for the Mayor

Report a pothole or street light that needs to be fixed

Find out about garbage collection

All Quality of Life calls are handled at the 3-1-1 Citizen Service Center

Complaints with their location are identified and are routed to the appropriate commands via 3-1-1 computer terminal (2 per command)

Callers are given a Service Request number to follow up on resolution

When calling in a NYPD Quality of Life complaint*:

Get to the point - clearly state the ‘nature of the complaint’ (party noise, outside noise, blocked driveway w/ no access, etc.)

Give location of the condition (exact address preferred)

Be Descriptive - provide any and all information an officer would find useful when responding

For Example:
Party Noise: color, style, size of house/apartment building, floor number, number of people present, kind of music playing, etc.

Blocked Driveway: make, model, color, license plate, partial or no access, etc.

*Callers may remain anonymous

Quality of Life complaints listed below are sent to the appropriate NYPD Precinct, Police Service Area, or Transit District, based on the reported location, for Police response.

Noise
- Club or Bar - Commercial Location - Garage or Service Station - Residential Party/Music - Vehicle/Traffic (horn honking, etc.) – Park - Outside - general

Blocked Driveway
- Partial access - No access

Derelict Vehicle With Plates
- abandoned vehicles with at least one fixed metal license plate

Disorderly Youths
- playing in an unsuitable place – causing nuisance – chronically truant or disorderly

Underage Drinking in a Licensed Bar or Club

Licensed Bar or Club Operating After Hours

Drinking Outside

Unlicensed Peddler

Illegal Parking
- double parked - parked in front of hydrant - parked in crosswalk - parked at a bus stop, etc

Urination in Public

Menu Distribution Complaint

Past or Chronic Cases: (Complaints concerning conditions that occurred in the past or are repetitive and/or chronic )
- Illegal Fireworks
- Drag Racing
- Disorderly Youths
- Biking, Rollerblading, Skating
- Disorderly Persons Creating Hazard
- Graffiti
- Chronic Homeless or Encampment (group or individual repetitively or chronically inhabiting the same location )
- Panhandling
- Squeegee
- Trespassing

Street Con Games – Ticket Scalping
Additional Services Provided by NYPD
- NYPD General Information (local precinct contact information, youth, recruiting, etc.)
- Arrest Warrant Inquiry
- Hire Police Officers for Private Duty
- Report Lost Property
- Donate to NYC Police Foundation
- Obtain Accident Report
- Cash for Guns Program
- Crossing Guard Application
- Locate Arrested Individuals
- Receive Status of a Missing Persons Report
- Request Assistance in the Service of an Order of Protection Summons, Security Survey, VIN Etching, etc

911 Information

An emergency is a situation that requires an immediate response from the Police Department, Fire Department, and/or Emergency Medical Service. This includes, Crime in progress or committed, a hazardous situation that could be life-threatening, loss or damage of property, medical emergency, fire emergency.

Auto Accident
Person in Need of Medical Assistance
Harassment
Lewd Acts
Report of NYPD Corruption or Serious Misconduct (by Officer or Civilian Member of Service)
Reporting Missing Persons
Crime:
- Assault
- Child Abuse
- Domestic Violence
- Sexual Assault
- Outdoor Drug Activity (dealing of or use of drugs in progress and not inside)
- Criminal Mischief (property damage, destruction of property, breaking locks, vandalism)
- Graffiti (in progress)
- Illegal Fireworks (in progress or causing hazardous condition)
- Illegal Dumping (in progress or causing hazardous condition)
- Illegal Gambling
- Street Con Games (in progress or causing hazardous condition)
- Panhandling (in progress or causing hazardous condition)
- Prostitution
- Squeegee (in progress or causing hazardous condition)
- Trespassing (in progress or causing hazardous condition)
- Stolen Property (petty theft, burglary, etc.)
- Stolen Vehicle

Hazardous Location/Condition Complaint:
- Fire or Smoke
- Alarm (in progress)
- Disorderly Persons (in progress or causing hazardous condition)
- Disorderly Group Complaint (large crowd gathering causing a hazardous condition)
- Emotionally Disturbed Person
- Biking/Rollerblading/Skating (in progress)
- Drag Racing (in progress)
- Open and Unguarded Elevator Shaft
- Overcrowded bar or club (or any other safety hazard in a bar or club)
- Peddler Creating Hazard (blocking crosswalk or ATM, obstructing traffic, or otherwise causing a nuisance or hazard)
- Mass Blackout (loss of power to large geographical area)
- Vicious Animals - Person Stuck in Elevator (without building maintenance staff available to get person(s) out)
- Suicide
- Shots Fired
- Suspicious Vehicle or Package
- Traffic Emergency (blocked traffic, roadway obstruction, reckless driving, etc)
- Animal(s) Blocking Roadway
- Youths Currently in Trouble (missing, truant, lost, runaway, etc.)
Homeless Person Warranting Immediate Attention (ill, danger to self or others, outside during cold weather emergency, creating hazard – blocking a sidewalk or ATM, outstretched / sleeping in a subway or on tracks)

Terrorism Hotline (888) 692-7233
Accepts any reports of suspected terrorist activity.

COP SHOT Hotline (800) 267-7468
Conducted by the Detective Bureau, seeks any information on the shooting of or at a police officer acting in the performance of their duty and provides a $10,000 reward to anyone with information that leads to an arrest and conviction.

Crime Stoppers Hotline (800) 577-8477(TIPS)
Callers can provide information about violent felonies, burglaries and persons wanted for a crime. Callers remain anonymous. Callers providing information leading to the arrest and indictment of a perpetrator for a violent felony crime are eligible for cash rewards of up to $1,000.

Crime Stoppers Hotline – Spanish (888) 577-4782
Callers can provide information in Spanish about violent felonies, burglaries and persons wanted for a crime. Callers remain anonymous. Callers providing information leading to the arrest and indictment of a perpetrator for a violent felony crime are eligible for cash rewards of up to $1,000.

Drug Hotline (888) 374-3784
The Mayor's Drug Hotline accepts anonymous tips about the illegal sale or use of drugs, including drug dealing in progress inside, or the chronic locations for drug dealing and or individuals involved in such activities.

Gun Stop Hotline (866) 486-7867
Created to encourage the public to assist with identifying individuals who traffic in or possess illegal firearms. It provides a $1,000 reward to anyone with information that leads to an arrest and conviction.

Hate Crimes Hotline (888) 440-4283
Accepts any reports about hate crime incidents.

Organized Crime Hotline (646) 610-6610
Accepts any reports of organized crime-related intelligence and answers requests for information on organized crime activities.