Yesterday the garage door springs broke. They were installed new when the house was built in January '02. Five years. I jumped on the internet and did a search on Google for 'garage doors Tampa' and came up with many garage door companies. I located two that were close by and called them both. I found out that the typical springs are rated for 10,000 cycles, meaning up and down. One company informed me that there were better springs for a higher price that are rated at 20,000 cycles. The economy typical springs are of a oil fired tempered metal and the better springs are galvanized. The one company told me they only sell the better galvanized springs as they give better service and last longer of course. I had already made an appointment with the second company after getting a quote on the galvanized springs but I then thought maybe I should call back the first company and see what their price was on the better springs. It turned out that they offered to match the other company's price and lower the service fee from $39 to $19 so I took them up on their offer and called the second company back and cancelled the appointment with them. I liked the way the girl at the first company handled my questions compared to the second. The second company had to call me back after finding the price on the upgraded springs which I thought was odd. When the service person came out he was very informative after examining the garage door setup and gave me details on how cheap the materials are that were installed. He pointed out the metal rollers with the exposed ball bearings and the oil tempered springs that were not good for over four years on the average. He showed me an upgraded roller that had neoprene wheels like you see on the inline skates today. This for a quieter garage door. I was all for that when I saw that. So, now the price was going up for the repair. It started out at anywhere from $200 to $300 for the replacing the springs. Now, I wanted the quieter rollers. They were an extra $150. The bearings on these rollers were enclosed also which made for a longer lasting roller. During the repair the service person showed me a roller he took out that was wore out and the bearings about to spill out. He said this would cause a big problem if this roller had failed. He replaced the rollers and the wires on each side that had broke along with the original springs. He also greased the screw that pulls the garage door up with the motor. It was dry and noisey he pointed out. I could hear a difference afterward. The neoprene rollers made a big difference. I was offered a lifetime warranty for another $150 but after talking it over with my other half we decided that we would forego that and accept the one year warranty included in the repair. All told the repair added up with tax to just around $550. It's an expense that you don't count on but when something like this happens what are you going to do, you don't want to dilly dally around, you want it fixed now. I'll have to get the name of the company and their phone and post later as I don't have it with me now. I would highly recommend this company to anyone. One company I would not recommend is Overhead door. I had a garage door installed by them years ago and the installer had a bad attitude. He didn't like me hanging around watching him work. Johnny, the service person yesterday didn't seem to mind as he quickly did the repair and he even answered my questions very well while I watched. The whole repair took less than an hour and he arrived within an hour after calling the company. I work nights and I would hear the garage door open and close in the afternoon when my other half would bring the kids home from school. Today I never heard the door open or close and I slept soundly. I couldn't believe the difference.