3-1-1 is a simple, easy-to-remember telephone number which connects citizens with City customer service representatives who can handle your non-emergency calls and requests for City services. The number is accessible 24 hours a day, seven days a week. The representative can answer questions or take your service request and immediately forward it to the appropriate City department for action. The 3-1-1 customer service representatives use a shared database to process requests directly. This speeds us calls and eliminates phone transfers.
9-1-1 receives millions of calls. Most are emergencies, but many are not. 3-1-1 can reduce the number of non-emergency calls to 9-1-1, thus allowing the City's emergency personnel to focus on critical and urgent calls.
Potholes
Street Signs
Stray Animals
Garbage Collection
Broken Traffic Signals
Brush Collection
Junked Vehicles
Illegal Dumping
Dead Animals
High Weeds
Recycling
Graffiti
…or other
City concerns