One could probably report the lights being out by going to Progress Energy's web site, and simply type in a list of the light poles requiring service in the comment section. There should be an ID# stencilled on each pole; be sure to include that # with your request for service. If there is no ID# available, give the best description of the light pole location (example: "esat side of A Avenue, 100 feet south of B Street").
If you use the on-line approach you save being on hold and interacting with whoever takes your call. On-line you can make your report at 11pm, wearing your pajamas.