Marlborough Mesa

Cox Communication's Upgrade Pt 2

Posted in: Marlborough Mesa
This continues my conversation with Dan Hewham Public Relations for Cox Communications.

During my conversation I questioned the size, placement, and number of Cox's pedestals in relation to Cable America's.

Cable companies use several types of pedestals, the most common in our area is the ''column'' and ''dog house''. A column style pedestal is also used by Qwest to provide phone connections. According to Dan the column style used by Cox will be ''slightly smaller'' than the ones now used by Cable America.
The dog house pedestal is about the same size as those now installed. Dan stated that residents with a Cable America ''dog house'' pedestal installed, would ''probably'' get a column style from Cox. He stated that it was his company's view that two of these larger pedestals might be a bit much for a resident to contend with and that they would probably get a column style installed. For the moment let's take Cox at their word and examine the facts.

Pedestals provide service to four residents, and every other pedestal must be of the larger dog house style which provides power to their equipment as well. Remember the 3 1/2 foot easement from the sidewalk? Depending upon the placement of Cable America's dog house, a Cox dog house pedestal might not fit within the 42'' easement, and if it would, it could be right on the easement line. Bottom line what does this all mean? Most likely if you have a column style installed by Cable America you will get a larger dog house style pedestal from Cox and visa versa. There is also a chance in SOME SITUATIONS, residents that have no pedestals presently would get one under Cox' upgrade.

We have asked Cox to supply us with as much information as they have about the rebuild. If you have read Dan's letter on our web page you can see that unless you ask them a direct question they will not supply you any additional information. Cox' stance appears to be that by keeping us in the dark and then ''surprising'' us after the fact we will be better served. I do applaud Cox Communications for contacting us in advance and agreeing to meet with us at our park on January 4th, but they won't tell you anything unless you ask them. We do know that we are amongst the first East Valley areas to get this upgrade rebuild. Personally I find it curious that they are coming into our area prior to Dobson Ranch. I know that Dobson Ranch has an active HOA, while we are active but unregistered.

As many of you know I am not affiliated with either Cable company, I am a neighbor, and use a satellite dish. This is a difficult issue to rally around. Roughly 50% of us do not have the cable easement on our side of the street and the half that do, many will still escape a pedestal of any type in their yard to landscape around. None of us wants to prevent our neighbors that use Cox as a cable provider from getting these additional services they have waited so long to receive. Just be aware of the easement issues and how quickly things can happen here with no input from you. If a restaurant at the corner wants to serve liquor on the premises, a huge sign is in place for 30 days and a public hearing is held. If a utility wants to do an upgrade in the easement in either your front or backyard, they contact the city for a permit and away they go without your knowledge or input. A little bird at Qwest has told me that they are reviewing upgrading their cable this summer down Guadalupe. Their service is presently at the 101 and Guadalupe and they see the activity going on in our area as well. If they offer their cable package in addition to the phone and DSL internet, where will their pedestals be?
Cox-clearing the record

A few of my previous remarks have been misunderstood so please let me take a moment to further clarify.

Our goal is to provide service to the Marlborough Mesa neighborhood utilizing the best technology available while minimizing the impact to the residents. This means the placement of pedestals should be done in a manner that is appropriate. It is our intentions to utilize the smallest pedestals available (similar to those of our competitor). The larger pedestals (referred to as ''doghouse'') are acutally placed at a ratio of roughly 1 per 6 cylinder pedestals versus the previously reported 1:2 ratio. Rest assured, Cox cannot and will not place cable facilities witin private property even though the easement area we are working in is a little congested.

The path of our upgrade is unrelated to our competition. If their was a correlation, Cox would've completed the upgrade before CableAmerica. The direction of our upgrade is related to engineering and technical limitations as well as the availability of our fiber optic backbone.

I believe many people understand that this information is proactively offered by Cox to keep everyone aware of our pending work. It is very important to Cox that everyone understand our efforts. It is for this reason that we have offered to sit down with concerned members of your neighborhood tomorrow afternoon. Anyone not able to attend this meeting that has some questions may e-mail or call me directly with their concerns.

Dan Newham
Cox Communications
(623) 322-8016
daniel.newham@cox.com

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Cox Communication's Upgrade Pt 2

First, let me thank Chris Allen for the 28 December 2000 discussion pages on the headline above. Conversely, let me thank Dan Newham for his 03 January 2001 response. Having said that, let me now express my concerns relative to the upcoming and/or pending work by Cox, i.e., upgrading their old system rather then coming in ''brand new''. Specifically, I'm concern about my yard not being returned the way it was before the digging started. I'm deeply concern about Cox keeping us(the residents) in the dark about what they will be doing. For example, I come home from work and I find something wrong or out of place. Who do I contact? Is there a ''field supervisor'' available to answer or solve questions? What about reponse time? I, for one, do not like to be ''surprise'' after the fact. Just like Cable America, they should be up front and work with the residents to a satisfactory conclusion.

Mr. Newham has indicated that the direction of Cox's upgrade is related to engineering and technical limitations as well as the availability of their fiber optic backbone. He further stated it's very important to Cox that everyone understand their efforts. If this is true, all I ask is that he(Cox) work with the Marlborough Mesa residents just like Cable America did so everyone is pleased with the outcome, no more, no less.
Cox contact info

Mr Dean is 2 steps ahead of me. Should any residents have construction related emergencies or questions, please contact Joel Rushing at 480-858-2656. He is the Cox Supervisor for the project and can be seen in the community nearly every day.

On another note, construction has already begun on parts of Obispo and Plata. The contractor is running at a feverish pace which means we should spend minimal time in front of each residence. Jim and Ken from DoubleJack (our contractor) are at the site nearly 100% of the time (stop by and introduce yourself to them). DoubleJack has already noted any property damage which existed prior to our work and they will be video taping much of their work so we have documentation of what the property looked like for restoartion purposes. This protects both you and us in the case of future problems. Anything the contractor breaks will be fixed and all areas will be restored as best as possible to their original condition.

The pedestal sizes can also be seen on those streets. You will note they are slightly larger than those used by CableAmerica. The reason for the larger size is Cox is also upgrading to offer digital phone service which menas additional electronics must be housed within the pedestal. The pedestals are predominantly cylinders that are 10''X16'', 10''X22'' or rectangular 12X17X30.

Dan Newham
Community Relations
623-322-8016
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Mesa, Arizona 85210