Ravenswood

Consumer tips for purchasing hands-free headsets for cell phone

July 8 restrictions on driving and cell phones go into effect.

On July 8, 2005, a new ordinance went into effect in Chicago prohibiting the use of driving with cell phones held to the ear. Fines are $50 and $200 if you are in an accident.

Many consumers are purchasing hands-free headsets to comply with ordinance 9-40-260, which restricts the use of mobile phones while driving. The City of Chicago and Department of Consumer Services offers these tips when purchasing these items.

Buy from a reputable retailer - Many stores carry cell phone accessories, so be sure to purchase a hands-free headset from store with a good reputation.

Understand your options - Different cell phones take advantage of different technologies. Some phones incorporate Bluetooth, which allows for wireless hands-free devices, and others only allow for headsets that connect via wires. Make sure the hands-free device will work with your phone.

Understand store return policies - Many consumers mistakenly believe that retailers are legally required to offer refunds. They aren't, and stores set their own policies. These may include cash refunds, exchanges, credits, a restocking fee or no returns at all. Stores in Chicago are required to post their return and exchange policies in plain view, and to provide customers with a written receipt.

If you do plan to return an item, including hands-free headsets, follow these steps to smooth the process:

Know the retailer's return policy - Read and understand the return policy before making a purchase. If you're at all concerned about a strict policy, consider making your purchase at a less restrictive store.

Keep your receipts - Receipts are the key to hassle-free returns and cash refunds. Many retailers will allow consumers to exchange merchandise without a receipt. Without the receipt, a retailer may not accept the return or may only provide a merchandise credit for the lowest sale or clearance price.

Keep everything - Return the original packaging and parts. Some retailers won't accept returns unless the item is in its original package. Also, keep the packing list and return labels from mail order and Internet purchases.

Don't open it - If purchasing an item for another person, and the item isn't wanted, don't open the package. Open boxes may be subject to a restocking fee.

Don't delay - Make returns as soon as possible. Some stores only allow returns for a certain time after purchase.