It has come to our attention that a "phishing" email was received by many people including some of our AAdvantage® members. A phishing email attempts to trick unsuspecting people into revealing personal information to a third party. This particular phishing email is a fraudulent email message that claims to be from American Airlines and offers a $50 payment in return for completing a survey.
If you received this email, do not open the link and delete the email immediately.
If you have received the phishing email and have provided your personal AAdvantage information, please log on to AA.com immediately, verify your account balance and change your password. If unauthorized changes have been made to your account, please call us at 1-800-882-8880 and speak "AAdvantage Services," then select "Account Information" and ask for an "agent."
If you provided other personal information when completing the phishing survey, we suggest you contact your financial institutions.
We deeply regret this inconvenience and assure you that your security is extremely important to us. Please rest assured that American Airlines will never ask you to provide account access or security information via an email. Thank you for your business.
Sincerely,
Rob Friedman
President
AAdvantage Marketing Programs