Seaton Springs Homeowners Association, Inc.

I wanted to make sure our neighborhood knew about the dreadfully poor customer service of Classic Turf Builders, located at 5503 Fran Court, Louisville, KY 40291-1001; phone number 502-449-1091 and the mailing address of P.O. Box 58511, Louisville, KY 40268.

After the first couple of treatments, I wanted to discuss with James of Classic Turf Builders the status of the lawn.  I tried numerous times over a period of two weeks to call the number.  It was always full and wasn't able to leave a message.  I searched for another phone number on the web and there wasn't an address listed or anything for that matter for this company.  Except for a poor recommendation from our neighbors down the Bardstown Road.  That's where I obtained the street address.

I resorted to mailing Classic Turf Builder a letter asking them not to treat my lawn again until after they spoke with me and to call me the following week.  I provided both my home number and my cell number.  I have yet to hear anything from them. 

In the meantime, my lawn is being taken over by crabgrass.

So, I will be changing lawn service to someone who I can contact and that is a legitimate business. 

If you have Classic Turf Builder and are in current conversation with them, congratulations.  Please tell me how you did it.  Otherwise, I do not recommend any neighbor in Seaton Springs to use their lack of service and apparently unproductive treatments.

SO <><

I live in Woodmont and have had nothing but unprofessional communications from this company.  They missed our initial service, charged us, and then proceeded to wrap us into a very uncommunicative mess.   Their phone was disconnected for a while (around the non-service), and then when it was re-connected, I was told to "contact my brother - he handles the lawncare".  

I tried to no avail, and then got another bill with hand written scrawl saying "no pay all year...what about me?".   Be warned, this is a company I paid (like an idiot) just to be rid of them.