West Warren Neighborhood City Hall

Dial 311 for Non-Emergencies

When Should I Call 311?

To report Non-Emergencies:
- Abandoned Vehicles
- Drag Racing Complaints (not in progress)
- Noise Complaints
- Neighborhood Trouble Complaints
- Cable and Utility Theft
- Illegal Dumping (not in progress)
- Animal Complaints
- Juvenile Complaints
- Open Fire Hydrants

When Should I Call 911?

Call 911 When You Need:

- Immediate Presence of a Uniformed Police Officer
- Immediate Medical Assistance
- To Report a Fire
- To Report a Downed Electrical Wire or Lighting Pole
- To Report Illegal Dumping in Progress
- To Report Suspected Hazardous Material Spill

WHY 311

- A LARGE PORTION of 911 CALLS ARE NOT TRUE EMERGENCIES

- MANY CALLS DO NOT REQUIRE AN EMERGENCY RESPONSE

- NON-EMERGENCY CALLS INTO 911 ADD TO THE CALL VOLUME FOR TRUE EMERGENCIES AND CREATE DELAYS IN POLICE RESPONSE FOR SERVICE

- INCREASED PUBLIC DEMANDS TO RESPOND TO ALL 911 CALLS, INCLUDING NON-EMERGENCIES

- INCREASED NUMBER OF CALLERS PLACED ON HOLD OR RECEIVE RECORDINGS DUE TO OVER FLOW OF CALLS

- PROVIDE CITIZENS WITH GREATER ACCESS TO LAW ENFORCEMENT AND PUBLIC SAFETY SERVICES

- RELIEVE THE OVER BURDEN AND IMPROPER USE OF THE 911 SYSTEM

- RESTORE PUBLIC CONFIDENCE IN PUBLIC SAFETY EFFORTS