What OUR Condo Management should be doing for us?
Customer Service is the prime goal in managing Condo Owner's properties along with keeping an eye on the bottom line and producing the profits on OUR investments we expect, by providing us with these Services:
1. Continuous Property Marketing:
2. Internet Advertising of each Property for Sale
3. Listing all Condo Units with all Participating Brokers contact info
4. Only Licensed Realtors show all properties
5. Property Access 7 Days a week
6. Continuous Property Maintenance of all empty Units
7. Annual Site Analysis to outline P.M. Requirements
8. Develop Preventative Maintenance Schedule
9. Regular on-site inspections of all empty Units
10. Professionally Licensed & Insured Contractors and Sub-contractors only
11. Posting all Contract bids on-line for Owner's review
12. 24-hour Emergency Service Contact Information
13. Tenants held liable for abuse or negligence of Common Areas
14. Property Management Services:
15. CAM Fees should be based on percentage of occupancy
16. Collecting all Security Deposits & 1st months rent
17. Fiduciary responsibility to the owner
18. Prompt rent collection and vendor payments
19. Prompt payment to Property Owners
20. On-Line owner access to their records 24/7/365
21. Computerized Financial Analysis
22. Annual Income Tax Documentation
23. On-line monthly income and expense reports
24. 3rd Party Authorized Tenant Application Services & Screening
25. Background checks should include; Employment Verification, Bankruptcy, Eviction & Criminal Background, Arrest, Sexual Offender, Terrorist, OFAC and full credit checks on all Rental applicants
26. On-line tenant payments, check or credit cards
27. Tenant rules and regulations given to each resident
28. Tenant Make Ready Service (TMR)
29. Online tenant service requests
30. ???? (Please add YOUR suggestion)